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CUSTOMER COMMUNICATIONS NOTICE |
Please review and share this notice with your teams. It contains important information that will impact customers.
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Subject: |
CAA and PRESTO partnership pilot |
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Impact Date(s): |
Oct. 20 and Dec. 31 |
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Reference Number / PCD: |
383 |
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Internal Customer Communications Contact: |
Natalie Gontar |
On Oct. 26, 2026, a new PRESTO partnership with CAA has launched as a continued effort to provide customers with diverse PRESTO Perks. This partnership is a pilot program, running from Oct. 26 to Dec. 31, 2026.
Here’s what you need to know:
· New CAA members can save $20 on a CAA membership and receive a $10 PRESTO voucher.
· The $20 CAA Membership savings is only applicable if the prospect chooses to opt-in for Automatic Renewal. If they choose not to, their Membership savings will be $10.
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Question |
Answer |
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Q: What is CAA?
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A: CAA is Canada’s largest not-for-profit automobile association, providing 24/7 roadside assistance, insurance, travel service and Member savings across North America.
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Q: What is the offer and how do I qualify?
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A: Savings up to $20 off a new CAA Membership and also receive a $10 PRESTO Voucher. Offer is available to individuals who purchase a CAA Basic Membership tier or above, including both Primary and Associate Membership purchases during the offer window. For further information, contact CAA at 1-800-564-6222 or by email
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Q: When does the offer start and end?
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A: The offer is available for a limited time beginning October 26, 2026, and ending December 31, 2026.
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Q: How do I redeem the offer?
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A: Sign up for a new CAA membership at www.caasco.com/presto
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Q: How will I receive the PRESTO voucher?
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A: The unique $10 PRESTO Voucher pin will be included in your membership welcome package sent via mail by CAA.
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Q: How do I redeem my PRESTO Voucher?
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A: You can redeem a PRESTO voucher on the PRESTO APP or PRESTO Website. Please visit https://prestocard.ca/en/learn/presto-vouchers for step-by-step instructions.
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Q: Do I need a PRESTO card to redeem?
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A: Yes, you need a PRESTO card to load the voucher onto. Please visit https://prestocard.ca/en/buy-new-card for options.
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Q: What do I do if I don’t receive my welcome package from CAA?
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A: Please contact CAA customer service at Toll-Free: 1-800-268-3750 or GTA: (416) 221-4300 or email them
For all other inquiries about CAA membership options, CAA member benefits, and receiving the PRESTO voucher incentive, please contact CAA at Toll-Free: 1-800-268-3750 or GTA: (416) 221-4300 or email them
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Communication to customers was deployed on Oct. 26 on the selected channels below:
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☐ On the GO (OTG) email/SMS ☒ gotransit.com ☐ Live onboard train announcement ☐ Automated station announcement ☐ Social media (X/Instagram) ☐ IVR ☒ Digital signage ☐ Handouts |
☐ Posters ☐ Whiteboard ☐ TVM upper display ☐ Bus ticker ☐ Automated bus announcement ☒ GO newsletter subscription ☒ UP newsletter subscription ☐ GO e-mail subscription ☐ No customer communications, internal only |
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· Log a Customer Communication Observation
Help keep our customer communications accurate and up to date. If you see or hear information that needs correction, submit an observation here.
This includes: posters, handouts, digital signs or announcements.
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