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CUSTOMER COMMUNICATIONS NOTICE |
Please review and share this notice with your teams. It contains important information that will impact customers.
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Subject: |
Niagara Falls GO: Platform Restriction |
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Impact Date(s): |
Oct. 26– late-Nov. 2026 |
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Reference Number / PCD: |
385/PCD-1984 |
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Internal Customer Communications Contact: |
Natalie Gontar |
As of October 26, 2026, a section of the platform at Niagara Falls GO will be temporarily closed for repairs. Not all train doors will open upon arrival at Niagara Falls GO.
Here’s what you need to know:
· From Union Station, customers will need to board the train at the accessibility ramp or east of it, towards Bay Street.
· From Exhibition, Mimico, Long Branch, Port Credit, Clarkson, Oakville, Bronte, Appleby, Burlington, or Aldershot GO, customers will need to board the train at the accessibility ramp or east of it.
· From West Harbour, Confederation, or St. Catharines GO, customers will need to board the train at the accessibility ramp or west of it.
· The train car doors that will open, will be announced by the Customer Service Ambassador after departing Union Station and before arriving at Niagara Falls GO.
· The section of the platform is expected to reopen in late November 2026.
This work schedule is subject to change due to unforeseen circumstances and weather conditions.
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Station Access Program: Vendor Check-In/Check-Out
All vendors and contractors must complete the online Station Access form when arriving on site and again when leaving: (LINK). · Please remind vendors and contractors to complete the form, where applicable. · More information is available on the Station Access Program SharePoint site: (LINK).
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Communication to customers was deployed on Oct. 19, 2026, on the selected channels below:
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☒ On the GO (OTG) email/SMS ☒ gotransit.com ☒ Live onboard train announcement ☒ Automated station announcement ☒ Social media (X/Instagram) ☐ IVR ☒ Digital signage ☐ Handouts |
☐ Posters ☐ Whiteboard ☐ TVM upper display ☐ Bus ticker ☐ Automated bus announcement ☐ GO newsletter subscription ☐ GO e-mail subscription No customer communications, internal only |
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· Log a Customer Communication Observation
Help keep our customer communications accurate and up to date. If you see or hear information that needs correction, submit an observation here.
This includes: posters, handouts, digital signs or announcements.
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